Sentiment detection & tone adaptation
Respond Smarter With Emotion-Aware AI
Detect how customers feel and adjust the tone of every reply in real time — especially when something has gone wrong.
- Detect emotion instantly
- Adapt tone automatically
- Escalate frustrated customers
- Raise satisfaction
How sentiment detection works
Every incoming message is analysed before the reply is written.
Step 1: Analyse the message
The AI reads the text, emojis and context of the conversation so far.
Step 2: Detect sentiment
It classifies the emotion — positive, neutral, confused or frustrated — in real time.
Step 3: Adapt the response
Tone, wording and next step change to match: empathy, clarity or a human handoff.
Why it matters
Customers remember how you made them feel — not just whether you answered.
Understand emotions
See intent and mood together, so replies address what customers actually need.
The right tone, every time
Calm and empathetic when things go wrong; upbeat when they're ready to buy.
Escalate before it escalates
Route frustrated customers to a senior agent before a complaint becomes a churn.
Make conversations feel human
Without sentiment AI
- Generic, scripted replies
- No idea who is upset
- Frustrated customers churn
With chatbot.ac
- Emotion-aware replies
- Contextual tone
- Proactive escalation
Explore more features
Multilingual support
Detect the customer's language and reply in it — automatically.
Intent recognition
Understand what customers mean and route each request to the right flow.
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