Intent recognition
Understand What Customers Really Mean
Recognise intent in real time — even in messy, free-text messages — and route every request to the right flow or person.
- Real-time intent detection
- Works with free text
- Smart routing
- Fewer dead ends
How intent recognition works
From free text to the right answer in milliseconds.
Step 1: Read the message
Typos, slang and multiple questions in one message are all understood.
Step 2: Classify the intent
The AI matches the message to your intents — order status, return, pricing, booking and more.
Step 3: Route & respond
The right flow starts, or the conversation goes to the right team with context.
Why it matters
Customers don't speak in menu options. Your chatbot shouldn't require them to.
Faster resolution
Skip the menu maze — customers get the right answer on the first message.
Accurate routing
Billing goes to billing, sales leads go to sales — automatically.
Insight into demand
See what customers ask for most and where your flows need improving.
From keywords to understanding
Keyword bots
- Rigid menus
- “Sorry, I didn't understand”
- Customers give up
With chatbot.ac
- Understands free text
- Routes to the right flow
- Resolves on first contact
Explore more features
Sentiment & tone
Detect emotion in every message and adapt the reply's tone in real time.
Multilingual support
Detect the customer's language and reply in it — automatically.
Start Your Free Demo Today
Unlock your brand's potential with an all-in-one customer engagement platform built for modern businesses.
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Tell us a little about your business and our team will get back to you within one business day.
- Boost leadsCapture more qualified leads
- Increase salesDrive more transactions
- Improve efficiencyAutomate & streamline operations
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