Cross-channel support
Every Channel. One Inbox.
WhatsApp, Instagram, Messenger, website chat, SMS and email — all conversations in one shared inbox, with one customer history.
- Unified team inbox
- One customer profile
- Channel switching
- Consistent automation
How cross-channel support works
Connect your channels once, then work from one place.
Step 1: Connect your channels
Link WhatsApp, Instagram, Messenger, website chat, SMS and email.
Step 2: Unify every customer
Conversations merge into one profile, whichever channel customers use.
Step 3: Work as one team
Assign, tag, note and automate across all channels from one inbox.
Why it matters
Customers choose the channel. Your team shouldn't need six tabs to keep up.
One place to work
No more switching between apps — every conversation in one queue.
One customer view
See the full history, whether they wrote on Instagram or by email.
One set of reports
Measure response times and volume across all channels together.
Stop juggling apps
Separate tools
- Six apps, six logins
- Lost context between channels
- Duplicate replies
With chatbot.ac
- One shared inbox
- One customer history
- Consistent automation
Explore more features
Priority queuing & escalation
Urgent chats jump the queue and escalate to senior agents automatically.
Instant agent assignment
Connect customers to the right human agent the moment they need one.
Start Your Free Demo Today
Unlock your brand's potential with an all-in-one customer engagement platform built for modern businesses.
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Tell us a little about your business and our team will get back to you within one business day.
- Boost leadsCapture more qualified leads
- Increase salesDrive more transactions
- Improve efficiencyAutomate & streamline operations
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