WhatsApp · How it works
See How WhatsApp Automation Works
From the first message to the repeat order: how AI chatbots, campaigns and your team work together on WhatsApp.
- AI chatbot replies
- Opt-in broadcasts
- Lead capture
- Order notifications
The WhatsApp customer journey, automated
Every step runs on its own — your team steps in only when it adds value.
- 1
Customer starts a chat
From a click-to-WhatsApp ad, website button, QR code or your number.
- 2
AI replies instantly
Answers questions, shows products and understands free text in any language.
- 3
Lead is captured
Name, need and consent are collected conversationally and synced to your CRM.
- 4
Order or booking
Catalogue, payment link and confirmation — all inside the chat.
- 5
Proactive updates
Shipping, appointment and payment notifications via approved templates.
- 6
Follow-up & re-order
Review requests, reminders and personalised offers to opted-in customers.
Live WhatsApp dashboard
All WhatsApp conversations, automations and customer data in one shared inbox.
Core WhatsApp features
Everything you need to sell, support and engage on WhatsApp.
AI chatbot
Instant, accurate replies 24/7 with human handoff.
Broadcast campaigns
Opt-in campaigns with approved templates at scale.
Lead capture
Collect details and consent, synced to your CRM.
Order notifications
Payment, shipping and delivery updates automatically.
Team inbox
Multiple agents on one number, with assignments and notes.
Analytics
Delivery, read and reply rates plus revenue per campaign.
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- Boost leadsCapture more qualified leads
- Increase salesDrive more transactions
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